And so, the final 7 hours of my work begin.
Will there be any surprises in store? I really look forward to the end of the day now ;). Been a tiring journey to go on, working on and on towards a computer, answering calls.
But it's all worth it -- for the experience.
Oh well, short post, time to work.
/gone!
Friday, February 26, 2010
FoD - Writer's Notes III
Wow, 'his' rest sure is taking some time ;) Going real time resting along with me placing my attention to work has drawn me away from adding a new chapter part on to the ongoing story.
But just a quick update, some changes will be made to the starting 3 chapter-parts of the story.
I just... found it weird after finishing it up, being unhappy at some parts of the plot.
I have my own foresight of how this should progress, but occasionally, I'd have to make some changes I find necessary. And this is one of them.
Chapters I-II and I-III have been edited a little to make it sound less stupid, and more dark ~_~.
Chapter I-IV should be coming real soon, since I intend to finish up Chapter I before I go for my enlistment...
But just a quick update, some changes will be made to the starting 3 chapter-parts of the story.
I just... found it weird after finishing it up, being unhappy at some parts of the plot.
I have my own foresight of how this should progress, but occasionally, I'd have to make some changes I find necessary. And this is one of them.
Chapters I-II and I-III have been edited a little to make it sound less stupid, and more dark ~_~.
Chapter I-IV should be coming real soon, since I intend to finish up Chapter I before I go for my enlistment...
Hello...? Hello? Hello? Part III
The last one, I believe! Let's continue on with my experiences...
I pick up many calls every day, and as time goes by, people recognize my voice, I recognize theirs. And that's where a small friendship bond starts...
Just like Scenario 1, I was asked to pass the call to another person every time (just different one, now). But since he was away for a while, anyone who picks up this consumer's call would just have to help out.
How interesting, that the same person would reach my hotline every single time! ;) I was really fortunate to have spoken with her so many times.
What was unforgettable, was that she almost always mistook my voice for the other CS' voice (he's the only other male in CS). Then I had to correct her everytime :P
But hey, every time I picked her call, it was always really cool. We managed to identify each other, then chatted longer and more on the phone, more than just having a query.
Sadly, though, she called once, both to make a query, and to say that she wouldn't be working with effect from today (time of my post). It was a little sad to say goodbye to her since we chatted so often, but we have to let things go, sometimes...
And I say farewell to her, while I wait for one day before I say farewell, too.
--------------------------------
Just like workload, I couldn't tolerate getting tons of calls when busy doing my work. Yet, when there's little to no work left, I keep staring at the phone, hoping for someone to reach my hotline!
In the end, I even asked my sister to call me :P Just to chat on the phone... But I'd have to hang up still, since it's not nice to hog the line and prevent customers from calling in >.< but it was still a long chat!
--------------------------------
Just a few hours to go....
It's going to be a memorable experience, I'm sure of it. Saying my goodbyes to them... hm. But first, a nice lunch with all of them x)!
I pick up many calls every day, and as time goes by, people recognize my voice, I recognize theirs. And that's where a small friendship bond starts...
Just like Scenario 1, I was asked to pass the call to another person every time (just different one, now). But since he was away for a while, anyone who picks up this consumer's call would just have to help out.
How interesting, that the same person would reach my hotline every single time! ;) I was really fortunate to have spoken with her so many times.
What was unforgettable, was that she almost always mistook my voice for the other CS' voice (he's the only other male in CS). Then I had to correct her everytime :P
But hey, every time I picked her call, it was always really cool. We managed to identify each other, then chatted longer and more on the phone, more than just having a query.
Sadly, though, she called once, both to make a query, and to say that she wouldn't be working with effect from today (time of my post). It was a little sad to say goodbye to her since we chatted so often, but we have to let things go, sometimes...
And I say farewell to her, while I wait for one day before I say farewell, too.
--------------------------------
Just like workload, I couldn't tolerate getting tons of calls when busy doing my work. Yet, when there's little to no work left, I keep staring at the phone, hoping for someone to reach my hotline!
In the end, I even asked my sister to call me :P Just to chat on the phone... But I'd have to hang up still, since it's not nice to hog the line and prevent customers from calling in >.< but it was still a long chat!
--------------------------------
Just a few hours to go....
It's going to be a memorable experience, I'm sure of it. Saying my goodbyes to them... hm. But first, a nice lunch with all of them x)!
Hello...? Hello? Hello? Part II
Of course, work is diversified. Like for me, I had to help out between different countries and their respective work, which was quite a challenge since handling two countries is a strain on a person's mental and physical health ._.
Enough of that part though, next is the more interesting ones: Picking up phone calls.
Whenever you are designated to a hotline, it's like the most interesting experience you could ever get.
My first experience started off really cool, with my colleague right beside me when I was taking the call (we're normally a few meters from each others desk). Just after I logged on the phone, within a matter of minutes, the first call came.
Boy, imagine my anxiety when picking up the call! Fortunately it wasn't as difficult as I thought it would be, but for a first timer, my voice was just a wee bit shaky, heh.
Who knew that as time progressed, I got used to picking up calls, readily answering their queries. But still, being a greenhorn at all these meant I had to consult my colleagues at times, while holding the person on the phone.
Which is where all the strange experiences of a Customer Service staff enters!
I have come across so many different customers, but some experiences are just too memorable to forget.
1) Getting hung up just after I picked up the phone
2) Getting hung up after holding the phone, and asking the person to wait for a while
3) Receiving strange requests and questions that seemed to be the most obvious, but yet still asked (Am I allowed I buy this? I've never bought this before..... Note: all stores ALWAYS start off without anything isn't it? =/)
The more fun experiences then came...
First up, was this guy who called a few times in a row within a few hours. Strangely enough, I'd pick up his call every single time, and every time, it's always the same thing: (insert name here) please!
And I have to transfer the phone over... Strangely enough, every time he called, it would hardly reach the target person he was looking for. My hotline and his call has a great affinity! :P
--------------------------------
Second up, was definitely a really strange, but freaky experience.
How should one react to an angry consumer?
There was just this once, where I was speaking to my colleague as she just returned from her leave, and she saw me picking up the hotline. The conversation then followed:
"Oh? Taking hotline already?"
"Yeah! Still quite new with it, but I'm doing okay... no bad experiences yet!"
"Haha, those are very few one lah..."
"True, true. Hope I don't get one!"
And a call comes (Dejavu, much?). This person who is looking really urgently for someone else could never reach him no matter how much he tried.
And twice, I picked up his phone (unfortunately).
The second time, he started blurting out all sorts of profanities, ending off with "Can you f*** him or not, ah? Can?"
My god x_x! What reaction should I have at this point? He's freaking pissed, he's a consumer, but I cannot just hang up on him.
So in the end I just gave off a small smirk.
"Tell him (target person), that I am searching high and low for him! Ask him GET BACK TO ME ASAP!"
"Oh okay. I'll pass that message to him."
Just after hanging up, I spoke to my colleague.
"Omg? So heng (lucky) to get that call?"
And we both laughed.
Just then, another call came.
"Ah, hello? I spoke to you just now right?!"
"Uh... yeah. Anything I can help you with?" (The EXACT same person, 3rd time! I was so worried he was going to spew more profanities and stuff ._.)
"Oh. He finally picked up my call already! No need to find him. Thanks ah!"
"Oh okay. Thanks! Bye~"
PHEW >_> Lucky, lucky, lucky me that things didn't spiral out of control.
That was the only once I'd ever receive an angry customer... but it's a memorable experience. Can't forget that ._.
--------------------------------
With that, ends Part II, and continues Part III! So many things to say, but I don't wanna clutter everything up~
Enough of that part though, next is the more interesting ones: Picking up phone calls.
Whenever you are designated to a hotline, it's like the most interesting experience you could ever get.
My first experience started off really cool, with my colleague right beside me when I was taking the call (we're normally a few meters from each others desk). Just after I logged on the phone, within a matter of minutes, the first call came.
Boy, imagine my anxiety when picking up the call! Fortunately it wasn't as difficult as I thought it would be, but for a first timer, my voice was just a wee bit shaky, heh.
Who knew that as time progressed, I got used to picking up calls, readily answering their queries. But still, being a greenhorn at all these meant I had to consult my colleagues at times, while holding the person on the phone.
Which is where all the strange experiences of a Customer Service staff enters!
I have come across so many different customers, but some experiences are just too memorable to forget.
1) Getting hung up just after I picked up the phone
2) Getting hung up after holding the phone, and asking the person to wait for a while
3) Receiving strange requests and questions that seemed to be the most obvious, but yet still asked (Am I allowed I buy this? I've never bought this before..... Note: all stores ALWAYS start off without anything isn't it? =/)
The more fun experiences then came...
First up, was this guy who called a few times in a row within a few hours. Strangely enough, I'd pick up his call every single time, and every time, it's always the same thing: (insert name here) please!
And I have to transfer the phone over... Strangely enough, every time he called, it would hardly reach the target person he was looking for. My hotline and his call has a great affinity! :P
--------------------------------
Second up, was definitely a really strange, but freaky experience.
How should one react to an angry consumer?
There was just this once, where I was speaking to my colleague as she just returned from her leave, and she saw me picking up the hotline. The conversation then followed:
"Oh? Taking hotline already?"
"Yeah! Still quite new with it, but I'm doing okay... no bad experiences yet!"
"Haha, those are very few one lah..."
"True, true. Hope I don't get one!"
And a call comes (Dejavu, much?). This person who is looking really urgently for someone else could never reach him no matter how much he tried.
And twice, I picked up his phone (unfortunately).
The second time, he started blurting out all sorts of profanities, ending off with "Can you f*** him or not, ah? Can?"
My god x_x! What reaction should I have at this point? He's freaking pissed, he's a consumer, but I cannot just hang up on him.
So in the end I just gave off a small smirk.
"Tell him (target person), that I am searching high and low for him! Ask him GET BACK TO ME ASAP!"
"Oh okay. I'll pass that message to him."
Just after hanging up, I spoke to my colleague.
"Omg? So heng (lucky) to get that call?"
And we both laughed.
Just then, another call came.
"Ah, hello? I spoke to you just now right?!"
"Uh... yeah. Anything I can help you with?" (The EXACT same person, 3rd time! I was so worried he was going to spew more profanities and stuff ._.)
"Oh. He finally picked up my call already! No need to find him. Thanks ah!"
"Oh okay. Thanks! Bye~"
PHEW >_> Lucky, lucky, lucky me that things didn't spiral out of control.
That was the only once I'd ever receive an angry customer... but it's a memorable experience. Can't forget that ._.
--------------------------------
With that, ends Part II, and continues Part III! So many things to say, but I don't wanna clutter everything up~
Hello...? Hello? Hello?
The life of a Customer Service personnel is always filled with fun and excitement. While I've never once mentioned what I was working as, I have now ;)
It's a job which always demands you to be in your utmost spirits, because you never know when a pile of work will come crashing down on you.
At the same time, it demands your attention to details, challenging your hearing to people whose voices are too soft (or that their phones are just not good ._.) and your quick ability to access information desired.
Just 5 weeks, and it has already passed by so quickly. In less than 24 hours, my first job ends, and I say farewell to my first group of colleagues.
Bitter sweet memories, I must say! Everyday brought new surprises which I would never expect.
Even more interestingly, I have to hound people everyday to tell me how I should complete a certain task :P Fortunately for me, they are patient enough! I definitely appreciate their efforts.
Work load was always an interesting matter that one can never understand how it, well, works.
Starting off with some work lets people feel that it's not too difficult, still going smoothly.
When one day, you receive a pile of things to do, it always instantly becomes a living nightmare, trying to finish off as many things in the 8 hours as possible.
Hey, 8 hours is definitely not enough for some of my colleagues! It's a killer seeing the things they're doing non-stop...
But after that, the instant you pass that phase of living through hell, you seem to desire for more workload.
Then, when any of the days gives you tiny workloads, you begin to rot in an area, hoping for work to fall on you to do. Then you finish any that comes your way within minutes. And wait... again.
How interesting it is, that we desire more work, when we have less to do, yet go crazy and depressed over a massive load of things to do. How do people find an equilibrium, then?
That's just part of my experience at work. It's always so fun to speak about what happens! New things popping up...
And this continues, into part II!
It's a job which always demands you to be in your utmost spirits, because you never know when a pile of work will come crashing down on you.
At the same time, it demands your attention to details, challenging your hearing to people whose voices are too soft (or that their phones are just not good ._.) and your quick ability to access information desired.
Just 5 weeks, and it has already passed by so quickly. In less than 24 hours, my first job ends, and I say farewell to my first group of colleagues.
Bitter sweet memories, I must say! Everyday brought new surprises which I would never expect.
Even more interestingly, I have to hound people everyday to tell me how I should complete a certain task :P Fortunately for me, they are patient enough! I definitely appreciate their efforts.
Work load was always an interesting matter that one can never understand how it, well, works.
Starting off with some work lets people feel that it's not too difficult, still going smoothly.
When one day, you receive a pile of things to do, it always instantly becomes a living nightmare, trying to finish off as many things in the 8 hours as possible.
Hey, 8 hours is definitely not enough for some of my colleagues! It's a killer seeing the things they're doing non-stop...
But after that, the instant you pass that phase of living through hell, you seem to desire for more workload.
Then, when any of the days gives you tiny workloads, you begin to rot in an area, hoping for work to fall on you to do. Then you finish any that comes your way within minutes. And wait... again.
How interesting it is, that we desire more work, when we have less to do, yet go crazy and depressed over a massive load of things to do. How do people find an equilibrium, then?
That's just part of my experience at work. It's always so fun to speak about what happens! New things popping up...
And this continues, into part II!
And the Countdown Begins...
Been ages since I've posted. Not surprising, though! It's been so busy at work, and I still have my personal life to attend to!
For the past few months, time just ticked slowly... slowly... down to the next biggest event which will occur in exactly 1 weeks time -- enlistment.
Both looking forward and being apprehensive about it has kept me stuck in the middle, not sure whether to feel happy, or to actually feel worried, or sad. Who knows? Things like these are always hard to tell...
Well, the only thing I can really do now, is to wait. Wait for that one moment to come, hoping that it passes in a flash, which obviously won't, since it'll eat 2 years of my life.
How much can 2 years affect a person's life? I'll await to see... when I enter.
I don't want to leave things behind undone, but I can see that I am doing, and will be doing loads of that before this week flies by.
Who will I meet? What will happen? It all boils down to this.
1 week. Just 1 week, to go...
For the past few months, time just ticked slowly... slowly... down to the next biggest event which will occur in exactly 1 weeks time -- enlistment.
Both looking forward and being apprehensive about it has kept me stuck in the middle, not sure whether to feel happy, or to actually feel worried, or sad. Who knows? Things like these are always hard to tell...
Well, the only thing I can really do now, is to wait. Wait for that one moment to come, hoping that it passes in a flash, which obviously won't, since it'll eat 2 years of my life.
How much can 2 years affect a person's life? I'll await to see... when I enter.
I don't want to leave things behind undone, but I can see that I am doing, and will be doing loads of that before this week flies by.
Who will I meet? What will happen? It all boils down to this.
1 week. Just 1 week, to go...
Monday, February 8, 2010
Full Metal Alchemist - Brotherhood: OP 4, ED 4
Bah! Loads of removal of videos, and the more recent videos have some pretty bad sound quality! I'll wait for better videos before another repost is done...
Period
瞬間センチメンタル
The last 12-13 episodes of FMA:B is now underway. Along with it comes two new songs.
Opening Song: Period
Artist: Chemistry
Ending Song: 瞬間センチメンタル (Shunkan Sentimental)
Artist: SCANDAL
OP 4 (TV Size, Credits to ShelDonDon14)
OP 4 (Credits to harupyuia8)
ED 4 (TV Size, Credits to DarkRyouX)
ED 4 (Credits to Imitaga)
Very lovely songs, I'm getting addicted to them even though I've only heard them a second time ;). Enjoy the videos! I'll check if any get removed regularly for as long as I can.
Period
瞬間センチメンタル
The last 12-13 episodes of FMA:B is now underway. Along with it comes two new songs.
Opening Song: Period
Artist: Chemistry
Ending Song: 瞬間センチメンタル (Shunkan Sentimental)
Artist: SCANDAL
OP 4 (TV Size, Credits to ShelDonDon14)
OP 4 (Credits to harupyuia8)
ED 4 (TV Size, Credits to DarkRyouX)
ED 4 (Credits to Imitaga)
Very lovely songs, I'm getting addicted to them even though I've only heard them a second time ;). Enjoy the videos! I'll check if any get removed regularly for as long as I can.
Sunday, February 7, 2010
And the Outburst happens... In a Burst!
Very short burst.
Just to shut the door that they were arguing at, in front of their faces, and asking them to shut up, get some peace time, then talk.
I don't find it necessary that this argument draws on. Both side emotionally aggravated, both sides still going on... and on... and on...
So stop.
And it does. Thanks :). Time to go back to what I wanted -- Peace.
Just to shut the door that they were arguing at, in front of their faces, and asking them to shut up, get some peace time, then talk.
I don't find it necessary that this argument draws on. Both side emotionally aggravated, both sides still going on... and on... and on...
So stop.
And it does. Thanks :). Time to go back to what I wanted -- Peace.
Bad Starts to Mornings?
Seriously, why must people get bad starts to mornings? While it's horrible to be the one caught in the midst of bad starts, I wasn't the one involved this time, just a bystander.
But still, it's not necessary to wake up and less than 1 minute of walking out, nagging at someone else occurs. Nag, nag, nag, nag, nag, nag, nag..................................................
STOP! <_< I appreciate you spoiling my day, thanks.
I understand a mother's worry on a child's education and all, but I don't need nags to occur twice a day, whether it's morning or night, whether it's outside or at home.
Yeah, it's a mother's privilege to nag, I admit. But everyone, and I mean HUMANS need to understand people's hearts and thoughts. And I must say, this certain female, is just a very, very, very bad processor of thoughts. VERY.
No, she's not my mum, but hey, living under the same roof, you have to tolerate. Good way to vent my anger isn't it? x)
Okay, first we start from nagging, then it goes to caning... not necessary. Not when the person being whacked is like, 13? I don't see the point.
A person needs to know how a person's growing up process is like, and they need to watch their words.
I'm shocked at how this mother actually USES her words, which in my opinion are abusive, and unnecessary. Worse, should the child be actually threatening to leave home, that is a sign that everything should stop.
....... and the nagging continues. >.>
Well, both needs to seek psychological treatment, really :) I'd rather they just leave this house and not bother me~
I'd always want to say this: Want to argue, want to beat people, get out of my f***ing house, and do it. Once done, once all's over, THEN return to this serenity that I desire. I don't need people to cause chaos to my peace within me.
Well, it hasn't occurred yet. But if it does, it's an outburst, and it can be VERY, VERY, nasty. It won't be as good as just saying mere words, there will be LOADS of shouting, screaming, and well...
People involved MAY get involved in a very, very bad abuse. And I mean it. I'm not a person who's always nice.
But still, it's not necessary to wake up and less than 1 minute of walking out, nagging at someone else occurs. Nag, nag, nag, nag, nag, nag, nag..................................................
STOP! <_< I appreciate you spoiling my day, thanks.
I understand a mother's worry on a child's education and all, but I don't need nags to occur twice a day, whether it's morning or night, whether it's outside or at home.
Yeah, it's a mother's privilege to nag, I admit. But everyone, and I mean HUMANS need to understand people's hearts and thoughts. And I must say, this certain female, is just a very, very, very bad processor of thoughts. VERY.
No, she's not my mum, but hey, living under the same roof, you have to tolerate. Good way to vent my anger isn't it? x)
Okay, first we start from nagging, then it goes to caning... not necessary. Not when the person being whacked is like, 13? I don't see the point.
A person needs to know how a person's growing up process is like, and they need to watch their words.
I'm shocked at how this mother actually USES her words, which in my opinion are abusive, and unnecessary. Worse, should the child be actually threatening to leave home, that is a sign that everything should stop.
....... and the nagging continues. >.>
Well, both needs to seek psychological treatment, really :) I'd rather they just leave this house and not bother me~
I'd always want to say this: Want to argue, want to beat people, get out of my f***ing house, and do it. Once done, once all's over, THEN return to this serenity that I desire. I don't need people to cause chaos to my peace within me.
Well, it hasn't occurred yet. But if it does, it's an outburst, and it can be VERY, VERY, nasty. It won't be as good as just saying mere words, there will be LOADS of shouting, screaming, and well...
People involved MAY get involved in a very, very bad abuse. And I mean it. I'm not a person who's always nice.
Tuesday, February 2, 2010
FoD - Writer's Notes II
The third chapter came out just a day or so back, and I'm back with my notes cause I found it pretty relevant.
While the storyline in my plot goes at its very own, slow pace, so did today's work.
Strangely enough I expected it to be a relatively busy one but that didn't happen, instead I got myself into a load of slack time that I didn't know what to do but, well, just slack o-o. Worse is I don't want to show that I'm slacking, not when it's supposed to be work time!
So what happened after that was fiddling with the computer, shifting things around, doing loads of useless things, walking around, blankly staring at areas...
Fortunately there was enough work to relief boredom from all the waiting-- waiting for work!
Or maybe it's just cause I didn't go look for some cause I knew what was going to happen if I did.......... :P
So, how slow does time flow? It really depends on mood, I'd suppose.
While the storyline in my plot goes at its very own, slow pace, so did today's work.
Strangely enough I expected it to be a relatively busy one but that didn't happen, instead I got myself into a load of slack time that I didn't know what to do but, well, just slack o-o. Worse is I don't want to show that I'm slacking, not when it's supposed to be work time!
So what happened after that was fiddling with the computer, shifting things around, doing loads of useless things, walking around, blankly staring at areas...
Fortunately there was enough work to relief boredom from all the waiting-- waiting for work!
Or maybe it's just cause I didn't go look for some cause I knew what was going to happen if I did.......... :P
So, how slow does time flow? It really depends on mood, I'd suppose.
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